CASE STUDIES
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Energy efficiency rebate processing has been inefficient due to its dependency on Paper, un-enforceable workflows, and obsolete IT systems. Duke Energy also faced a similar challenge, experiencing extended processing times for rebates from the point of submission to the disbursement of payments.
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The team aimed to enhance its existing sales and customer service platform, seeking to equip call center agents with functionalities such as case management, chat support, email response, and the capability to seamlessly integrate diverse billing and operational systems.
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The team was looking to move to a next-gen sales and customer service software platform. The management sought a consolidated platform to gain a comprehensive overview of all customer interactions and to monitor sales activities.
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The original purpose for DAIKIN needing the services of Erudite Works was to help with a Salesforce.com training seminar. Over time, this evolved into management offering insights into the difficulties encountered in tracking professional services project management and project accounting.
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It is an NGO working to help kids from low-income families participate in youth sports by providing financial assistance. They tasked us with enhancing the design of a system that can be utilized to oversee a variety of programs. Their challenges revolved around issues related to data management, integration, and the need for improved reporting capabilities.
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Exit Playbook help companies exits from their businesses through the expert guidance helping them to exit smoothly.They approached us to construct their website entirely from the ground up, seeking functionality that includes online payment options and coupon management.
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Gem Ganesha sells their Gem Stones online and manages all the transaction details by some spread sheets and documents. They have approached us to develop an online WooCommerce store for the seamless sale of their gemstones.
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New Street is the premiere independent research boutique focused on the Telecommunications and Technology sectors globally. They came to us to assist them in lead & contact management and data management of stocks and research.
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Verde Martin is a sales agency that helps business leaders find new revenues, savings, and efficiencies by maximizing the sales process through it’s own tested and proven Sales Audit system. Verde martin has contacted us to make some content changes and styling the website which is already existed.
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